How to get help from e-commerce Seller Forums in India.

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E-commerce Seller Forums in India

There are times when you would like to get an instant help for the issue you are facing in e-commerce. Issues like delayed payments, wrong returns, unjustified commission deductions and others. You are not alone. Indian e-commerce has a seller base of 100000+ sellers and thankfully there are few forums out there to help you.

The forums are a medium to resolve your issues and interact as well. They offer multiple modes like whatsapp, Facebook, twitter and email for communication. You can interact with 100’s of sellers any time of the day and get answers to your queries. Participate in campaigns and raise your voice to sort out common issues faced by multiple sellers. Get featured in articles and submit your own. Here I list few forums that are currently active.

ECSAI (E-Commerce Sellers Association of India)

Formerly known as EsellerSuraksha(ESS) the organisation was renamed in Jan 2017. It was formed in Jan 2016 as a whatsapp group to resolve an issue faced by many sellers related to Snapdeal. Sellers were able to get their payments released after a twitter campaign by it’s members. The forum came into existence by May 2016 where ESS ran campaigns against Flipkart weight issue. Flipkart had to change it’s policy on weight calculation after this. In June 2016 sellers participated in another campaign #onlinedharna where many sellers made their inventory zero for one day on Flipkart.

ESS went into a dormant state after that. It’s whatsapp group continued where more than 300 sellers continue to interact till date. The forum was renewed under a new name ECSAI.org and has been active since Feb 2017.

ECSAI maintains a strict moderation where access to forums and whatsapp groups are after verified registration only. Currently they offer free access to forums. Their articles have been quoted in various media and news papers.

AIOVA (All India Online Vendors Association)

AIOVA in the forum format began in December 2015.  The forum is an open one and all topics are accessible. In order to post your issues and view certain links registration is mandatory.  In the last year AIOVA has been successful in addressing various seller issues.

IOS (Indian Online Seller)

Indian Online Seller (IOS) is basically a media company that publishes articles bi-weekly. They have the maximum number of online seller subscribers. They post articles related to latest news in the e-commerce industry. In recent times they have been publishing knowledge based articles and interview with sellers.

wisesellr

This is a question based forum. The inception of wisesellr was in July 2016. As per the description on their website, wisesellr aims to bridge the knowledge gap in the Indian e-commerce sector. Once you register on their forum you can post your queries and experts answer them. Their tool “Marketplace fees calculator” is quite popular among sellers. They also offer a portfolio management where sellers who get fewer sales can approach them for analysis. This is the only forum that offers a set of dedicated services.

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